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Open Mon - Fri 09:00-17:00
Email [email protected] Call Now! +44(0)1689 602 248

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customer
Technology has disrupted a seemingly countless number of industries over the past decade, from advertising to real estate. When looking at the industries grappling with technology-driven change, however, arguably few have been more affected than the multi-trillion dollar payments space. The advent of mobile phone, and the smartphone in particular, has created significant opportunities, many...
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I’ve sat in on some really interesting customer experience talks over the past year or so. Most recently I participated in a roundtable at our Digital Cream event, moderated by Dr Mike Baxter, who asked the following question: “What’s the difference between the customer experience, and the user experience?” Mike defined as the former as...
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It’s no secret that delivering an excellent customer experience has a positive impact on conversion rates and revenue. Amazon is the perfect example of this. Its massive growth has been driven in no small part by its painless one-click payment system and excellent customer service. This infographic, produced by Monetate, shows that 73% of consumers would buy...
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